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Most of us seem to be on the same page: it can work—or not—depending on whether or not there is sufficient in-store staffing so as not to neglect in-store customers (yes, not everyone shops online…really!). I would think those retailers who “get it (staffing) right” are the same ones who get other retail issues “right”…and those who don’t are the same underperformers who will be the subject of future RW “how can they get back on track?” articles.

ShipNetwork offers fulfillment services to ecommerce retailers, and has a network of fulfillment centers in the US. It has facilities in the eastern and western regions, with new facilities planned in the future.

Returns. No e-commerce business wants to deal with returns, but returns are unfortunately a major part of online shopping. Your return policy should make sense for both your business needs and your customers. Although returns can be costly, your business could lose more in the long run — in the form of lost customers — by charging high fees or refusing to process reasonable returns.

Despite the importance of free shipping slipped down from 81% in 2014 to 74% in 2017, it is still the most important option for the majority of US shoppers when checking out for products/services online. That’s why 94% of US online shoppers – who surveyed – indicated that they have taken action to qualify for free shipping.

The e-commerce fulfillment methods that you choose can make or break your business. Customers want their online orders to be fulfilled as quickly as possible, with frequent and clear status updates along the way. Failure to fulfill and ship orders in a timely manner or inform customers about issues or delays could cause you to lose customers to competitors who can better meet their needs. Delight them, however, and you’ve just earned yourself a loyal customer and maybe a word-of-mouth recommendation or two!

US-based e-commerce distribution specialist Rakuten Super Logistics (RSL) recently celebrated its 20th anniversary as a national, full-service third-party logistics provider, marking the occasion with the launch of a new service, Xparcel Expedited.

A fool’s folly for a number of reasons indicated in this article to add this job duty to workers already feeling overwhelmed, isolated and disrespected.

For most businesses, transportation is nearly 80% of the expense related to the average monthly 3PL spend. We are a 3PL solution built to optimize and control your shipping experience, expense, and service for D2C and B2B brands. Give your customers the shipping experience they deserve, while positively impacting your bottom line.