Rakuten Salt Lake City
Funny this appeared with the same query about retail employees getting enough respect. The old canard of doing more with less has been pushed to the limit in retail.
Yes, retailers are forgetting to answer the fundamental question, “what business are you really in?” Retail stores lack the infrastructure, technology, processes and skills to excel at picking and shipping items to consumers efficiently. That is not to say the store cannot remodel to include a warehouse operation in the back, but a retail store is fundamentally design to service consumers who are physically present.