supply chain in ecommerce

Order fulfillment is one of the most important aspects of the customer experience. How and when a customer’s order arrives will make a big impression on whether they want to shop with a particular brand again. Once an order is placed, it’s on you to get it to the customer as seamlessly as possible, down to the last mile. Last mile delivery refers to the last leg of the shipment journey, when an order ships from a transportation hub to its final destination.

Missed drop-off. Depending on the price or nature of an order, a package may require a signature upon delivery. If no one is home to accept the order during the delivery window, the delivery cannot be completed. Good carriers will inform customers of this issue and the next step they should take, such as picking up the package at a carrier location or rescheduling the delivery. If no notice of the missed drop-off is provided, this issue is more likely to reflect badly on retailers than carriers because the retailer chose that specific carrier. Damaged package. An order will be delayed if a shipping label, package, or product is damaged. In many cases, the order may need to be canceled and reshipped.

Our clients love that ShipNetwork keeps shipping costs low, accelerates delivery times, and offers scalability. Read some of our client success stories.

First, is the staffing adequate to take care of customers who have actually driven to the store to buy something, on top of processing e-commerce goods? Second, are assortments on seasonal goods starting to break (as they should about a week before Christmas), making it more difficult to fulfill web orders? Finally, are the logistics of getting goods from random store locations to the customer more difficult to coordinate with the big carriers?

You can’t improve what you don’t measure. Download our e-book to learn more about how you can improve the delivery experience across the board. No business owner wants to lose customers. Proactively tackling fulfillment challenges will improve customer experience, retain customers, and convert new buyers.

"RSL has experienced exceptional growth and development over the past 20 years," said Michael Manzione, President and CEO. "Moving forward, our focus will remain on offering all eCommerce retailers order fulfillment services that meet today's consumers' high expectations, such as next-day delivery and hassle-free returns."

ShipNetwork streamlines returns with efficient eCommerce returns processing. With specified returns handling, you’ll always stay in control of your returns. Our warehouse management system creates and controls lot numbers to ensure products are not expired and carefully track returns or recalls.

If you are an e-commerce retailer trying to grow a loyal customer base, you’ve invested time and resources into developing a unique product offering, an easy-to-use website, and a thoughtful marketing strategy. These are all done in the hopes of gaining new customers and, of course, return customers who keep coming back.