rakuten what happens if you return

“RSL works collaboratively with its clients to assess their fulfillment and shipping needs and leverage RSL’s facility and carrier network in the most effective manner possible to meet consumer demand,” Manzione added. “RSL’s newest product, Xparcel Expedited, is a groundbreaking, cost-effective shipping solution that provides two- to five-day transit times with lower costs, allowing small to mid-size e-commerce retailers to compete with larger brands.”

It will be interesting to see if the changes and improvements in inventory turn compensate for the reduced customer experience, increased labor and inefficiencies inherent in trying to do two things with a single store location.

The e-commerce fulfillment methods that you choose can make or break your business. Customers want their online orders to be fulfilled as quickly as possible, with frequent and clear status updates along the way. Failure to fulfill and ship orders in a timely manner or inform customers about issues or delays could cause you to lose customers to competitors who can better meet their needs. Delight them, however, and you’ve just earned yourself a loyal customer and maybe a word-of-mouth recommendation or two!

US-based e-commerce distribution specialist Rakuten Super Logistics (RSL) recently celebrated its 20th anniversary as a national, full-service third-party logistics provider, marking the occasion with the launch of a new service, Xparcel Expedited.

Seamless fulfillment involves not only choosing the right providers for the job but also keeping customers in the loop about their order’s real-time status or any hiccups. Because, let’s face it, hiccups are unavoidable: 11% of deliveries face delays or other issues. But that’s where your stellar customer service will come into play. A little transparency, effort, and understanding will go a long way to improving the post-purchase experience and ensuring brand loyalty.

Carriers offer shipping calculators on their websites so you can get an accurate idea of shipping costs in the U.S. or abroad. Take a look at major shipping carriers like USPS, FedEx, DHL, or UPS to see which option works best for you.

Most of us seem to be on the same page: it can work—or not—depending on whether or not there is sufficient in-store staffing so as not to neglect in-store customers (yes, not everyone shops online…really!). I would think those retailers who “get it (staffing) right” are the same ones who get other retail issues “right”…and those who don’t are the same underperformers who will be the subject of future RW “how can they get back on track?” articles.

ShipNetwork offers fulfillment services to ecommerce retailers, and has a network of fulfillment centers in the US. It has facilities in the eastern and western regions, with new facilities planned in the future.