Ship Network Rakuten
Seamless fulfillment involves not only choosing the right providers for the job but also keeping customers in the loop about their order’s real-time status or any hiccups. Because, let’s face it, hiccups are unavoidable: 11% of deliveries face delays or other issues. But that’s where your stellar customer service will come into play. A little transparency, effort, and understanding will go a long way to improving the post-purchase experience and ensuring brand loyalty.
In the third quarter, Best Buy’s online sales expanded 21.6 percent, with about half of the gain attributed to the chain-wide rollout of ship-from-store capabilities in January 2014. Others are using a hub store model in each region. For instance, Walmart is using 83 Supercenters for ship-from-store and Target, 136.