Firstmile
Stay on top of the latest developments in the ecommerce industry. Sign up for a complimentary subscription to Digital Commerce 360 Retail News. Follow us on LinkedIn, Twitter and Facebook. Be the first to know when Digital Commerce 360 publishes news content. Everything you ever wanted to know about eCommerce shipping and fulfillment: fulfillment metrics, strategy, expert advice, and more.
For combating the issues listed above, it all comes down to sharing real-time updates with customers. Customers are generally understanding when it comes to delivery delays or issues — as long as they’re informed. Failure to communicate issues to customers could cost them to go elsewhere: 69.7% of shoppers said they’d be less likely to shop with a retailer who fails to inform customers of delays or issues. And 12.5% would never shop with that retailer again.
Our fulfillment dashboard offers API integration with popular E-Commerce platforms including: Shopify, Amazon, Ebay, Magento, Walmart Marketplace, WooCommerce, BigCommerce, Channel Advisor, ShipStation, Volusion, and more.
Our logistics experts will work with you to determine the optimal fulfillment center locations closest to your customers to decrease transit times. This allows you to save time and money on each and every package shipped.
Your shopping cart or eCommerce platform integration is switched on and orders are automatically imported into our fulfillment centers for processing. Orders are shipped out quickly and cost-effectively.
ShipNetwork is a leading eCommerce order fulfillment company that provides the scalability, flexibility, and cost savings retailers demand.
So in the right situations, it’s smart to have the local stores picking and packing, yet there may be a tipping point where it makes sense to have the centralized distribution. I refer to these retailers as “savvy” for a reason. They are smart enough to figure out what their best option is.
ShipNetwork has refrigeration and temperature control options for your products with the equipment to store temperature sensitive items in our monitored warehouses. We have the expertise and resources to customize products for each order, and we’ll help strategize the best solution to make it work.
These savvy retailers also understand how to properly staff. Employees on the floor selling versus picking and packing can be determined by a smart manager.
When you put your trust in ShipNetwork for your fulfillment needs, you’re partnering with an experienced team of logistics experts. We take the complexity out of logistics with simple set up and integration. Here’s what you can expect when getting started.
Of course, we all know that not every order will come with free shipping. Yet, online shoppers find limited reasons to pay for free shipping. Thus these online shopper reasons are instructive and can help retailers know when these fees are deemed acceptable among the online community. Simply wanting the product is highest on the list for 41% of respondents. 32% look at the cost of the order and, if palatable, will pull the trigger. Knowing they can’t meet the threshold in the cart was a factor for 26%. In the same vein, 19% paid for shipping when receiving a product discount greater than shipping. And let’s face it, with private label products, there may only be one choice for buying a product. Lastly, fast matters and 18% of those surveyed wanted same-day delivery.
For more information on Rakuten Super Logistics and its order fulfillment services please visit https://www.shipnetwork.com/ Contact info:Name: Sarah Trakszelis SmithOrganization: Rakuten Super LogisticsAddress: 500 Amigo Ct, Suite 100, Las Vegas, NV 89119Phone:(866) 983-7447
Check out how the award winning sleeping bags, Morrison Outdoors scaled their business by partnering with ShipNetwork for fulfillment and shipping. Trust the experts to give your customers the shipping experience they deserve, all while saving you time and money.
Work with your favorite eCommerce platforms and preferred shipping partners to maximize your shipping power. Take advantage of our established relationships with key shipping carriers and volume discounts to save on shipping costs and transit times.
We then inquired, “What percentage of your online orders over the past 6 months have included free shipping, outside of those placed on Amazon.com?” Revisiting past numbers, we see that shoppers consistently seek out free shipping when shopping online.
Savvy retailers understand their distribution opportunities. They can see the benefit of having local distribution (in-store) versus a distribution center. In some markets it may make sense to have one over the other.
As the Target executive says in the Wall Street Journal article, everybody has a lot to learn this year, especially when layered on top of BOPIS initiatives and healthy store traffic to begin with. If store-level employees are picking and staging, who is providing service for the in-store shopper? My guess? Not enough folks.
Over the years, surveys from Digital Commerce 360 and Bizrate Insights have shown the importance of free shipping to online shoppers. As recently as January 2022, we asked 1,108 online shoppers about the attributes or conditions most likely to lead them to place an order on a retailer’s website. Free shipping topped the list at 76%. That’s even higher than the right price (73%), in-stock products (54%) and product selection and trust in the brand (tied at 53%).
