What Is Customer Order Fulfillment
Lost in transit. Packages are occasionally lost in warehouses or during transit. Often, this is due to a failure to properly track a package throughout the supply chain. If a package is unable to be located in a reasonable amount of time, the retailer must inform the customer. They may choose to refund the customer or else ship out a replacement product.
Total order transparency can reduce WISMO calls by more than 25%. Even better? Optimal supply chains have 15% lower costs than those that don’t optimize. Consider, for example, our case study on Bodybuilding.com, an online retailer that was struggling with WISMO calls and late and damaged orders. To get on top of these issues, it deployed Convey Engage to improve customer experience at a scalable cost. This tool helped the retailer to: