What Is Customer Order Fulfillment
Peter Sheldon, at Forrester Research, told the Pittsburgh Post-Gazette "a distribution center is still far more efficient at packing and picking, and can do it at a lower cost than a store."
All of the components of e-commerce order fulfillment — receiving, processing, selecting, packaging, and shipping — must be considered when calculating the total cost of fulfillment. For a small business, one element of order fulfillment cost would be the time it takes for an employee to process, select, and package the order. After that, shipping costs need to be calculated. Shipping costs are based on: